What Is the Term for the Use of Customer-Driven Processes

question 167

Multiple Choice

What is the term for the use of customer-driven processes enabled by the latest Web technology to co-create value with customers?

• A) Sales 2.0
• B) social networking
• C) cloud computing
• D) sales process applications

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Definitions:

Break-even Point

The volume of production or sales at which total revenues equal total costs, resulting in neither profit nor loss.

Variable Cost

Expenses that vary directly with the level of production or sales volume, such as raw materials and direct labor.

Margin of Safety

The difference between actual or projected sales and the break-even point, indicating the amount by which sales can drop before reaching a loss.

Break-even Point

The point at which total cost and total revenue are equal, resulting in neither profit nor loss.