Examlex
The widespread use of automation equipment commencing in the 1960s sparked significant growth in what field of programming?
Word-of-mouth Communications
A form of unpaid promotion where satisfied customers recommend products or services to others in their social or professional circles.
Service Quality Dimension
Aspects or elements that determine the perceived quality of a service, including reliability, responsiveness, assurance, empathy, and tangibles.
Reliability
Reliability refers to the degree to which an assessment tool or measurement method yields consistent and repeatable results across different occasions and conditions.
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