An Organization Has Encountered a Serious Patient Safety Event That

question 8

Multiple Choice

An organization has encountered a serious patient safety event that was reported to the state, The Joint Commission, and the Centers for Medicare & Medicaid Services (CMS) . An extensive plan of correction was received, and the organization had to make some immediate changes in practice. Additionally the organization anticipates a costly lawsuit. What is the best method of educating staff about the practice changes that were issued?

• A) "These changes need to be made because the state and CMS require it."
• B) "We understand this is a knee-jerk reaction, but please change the practice while the surveyors are in the building."
• C) "We need to make this change because it will help our lawsuit."
• D) "This change is being made so that there is no further harm to another patient."

---

Definitions:

In-Process Goods

Items that are currently in the production process but not yet completed.

External Failure Cost

Expenses incurred from products not meeting quality criteria post-delivery, encompassing returns, repairs, and warranty filings.

Quality Cost Report

A quality cost report is a financial analysis detailing the costs associated with preventing, detecting, and correcting defective work in a company.

Returns And Allowances

A reduction in sales revenue due to customers returning products or receiving allowances for defective or unsatisfactory goods.