A Group of Nurses Is Showing Resistance to Changes the Manager

question 17

Multiple Choice

A group of nurses is showing resistance to changes the manager is making with regard to staffing. Which of the following ways can the manager deal with the emotionality of the situation? (Select all that apply.)

• A) Use persuasion.
• B) Give the nurses adequate notice of change.
• C) Avoid discussion.
• D) Explain the rationale and patient impact.
• E) Inform staff that senior leadership made the decision.

Recognize the role and mechanics of the allowance method in accounting for bad debts.

Understand how the accounts receivable turnover ratio is calculated and what it indicates about a company's efficiency in collecting receivables.

Distinguish between the treatment of accounts receivable under the allowance method versus the direct write-off method.

Appreciate the legal and ethical considerations in the management and reporting of receivables.

---

Definitions:

Social Trap

A situation where a group or individual acts in a way that benefits them in the short term but ultimately leads to a situation that is damaging to all parties in the long term.

Collective Destruction

The act of a group causing harm or damage intentionally or unintentionally, often through a shared ideology or goal.

Reciprocity Norm

A social norm that expects individuals to respond to each other in kind, rewarding kind actions with kindness.

Ethnic Groups

Socially defined categories of people who identify with each other based on common ancestral, cultural, national, or historical experience.