A Family Member of a Patient Files a Complaint That

question 2

Multiple Choice

A family member of a patient files a complaint that her mother's dentures were lost when the patient was transferred from one unit to another. The risk management department interviews the patient and the staff nurses who cared for the patient. Which of the following problem-solving techniques was used?

• A) Delegation
• B) Direct intervention
• C) Indirect intervention
• D) Purposeful inaction

---

Definitions:

Standard Deviation

A evaluation of how varied or distributed a collection of data points is.

Standard Deviation

A measure of the amount of variation or dispersion of a set of values, indicating how much the values in a data set differ from the mean.

Elementary School

An educational institution where children receive the first stage of compulsory education known as primary or elementary education.

Standard Deviation

A statistic that measures the dispersion of a dataset relative to its mean, used to quantify the amount of variation or spread in a set of data values.