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Identify the "Five Is of Customer Service" at Diamond Toys.
Implicit Leadership
The idea that leadership qualities are primarily shaped by observers’ beliefs and expectations rather than the explicit traits or behaviors of the leader themselves.
Compassionate
Involves showing sympathy and a desire to help others.
Manipulative
Manipulative characterizes behavior that is scheming or calculating, often with the intention of controlling or influencing others in a deceitful way.
Upward Appeal
A strategy where individuals seek the support or approval of higher-level members within an organization to influence decisions or gain favor.
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