Which of the Following Best Describes What Sutton and Rafaeli

question 70

Multiple Choice

Which of the following best describes what Sutton and Rafaeli found in their quantitative analysis?

• A) As more positive emotions were displayed by the staff to the shoppers, sales went up.
• B) The display of positive emotions by the staff had no impact on the sales.
• C) As sales increase, more positive emotions were displayed by the staff.
• D) When retail workers smiled less, sales were better.

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Definitions:

Dimensions

Measurements that define the size or shape of an object, often used in geometry to describe figures in two or three-dimensional space.

Square Lot

In geometry, a square-shaped plot of land.

Additional Space

Extra or unused space provided beyond what is necessary.

Service Organization

A company or entity that provides services, rather than goods, to consumers or other businesses.