Quality Planning Establishes the Design of a Product, Service, or Process

question 27

Multiple Choice

Quality planning establishes the design of a product, service, or process that will meet customer, business, and operational needs to produce the product before it is produced. Quality planning follows a universal sequence of steps. List the universal sequence of steps in order.

• A) Identify customers and target markets.
• B) Discover hidden and unmet customer needs.
• C) Develop a service or product that exceeds customer's needs.
• D) Transfer these designs to the organization and the operating forces to be carried out.
• E) Translate these needs into product or service requirements: a means to meet their needs.
• F) Develop the processes that will provide the service, or create the product, in the most efficient way.

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Definitions:

Altered

Changed or modified in some way, typically to improve or make something different.

Epinephrine

A hormone and medication, also known as adrenaline, that increases heart rate, muscle strength, blood pressure, and sugar metabolism, often associated with the body's fight-or-flight response.

Norepinephrine

A neurotransmitter and hormone involved in the body’s fight or flight response, also playing a role in mood regulation and blood pressure control.

ACTH

Adrenocorticotropic Hormone, a hormone produced by the pituitary gland that stimulates the adrenal glands to release cortisol.