All of the Following Are Negative Aspects of the Mental

question 104

Multiple Choice

All of the following are negative aspects of the mental states approach to personal selling EXCEPT

• A) It is largely a one-way presentation with the salesperson doing most of the talking.
• B) It requires that salespeople listen carefully to the customer to determine what stage they are in.
• C) Tailoring of the presentation is based on mental states rather than customer needs.
• D) It is not customer oriented.
• E) It may be difficult to determine in which stage a customer resides.

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Definitions:

Taxable Year

The one-year period that is used for calculating taxes, which can be either a calendar year or a fiscal year.

Property Tax Rate

The percentage of the assessed value of real estate that is payable as tax to the local government.

Mills

In the context of property tax, a mill represents one-tenth of one cent. This unit of currency is often used in tax assessments and signifies the amount of tax payable per dollar of the assessed value of a property.

Gross Income

The total income earned by an individual or a business before any deductions or taxes are taken.