The Three Levers for Improving Quality Are Customer Satisfaction, Employee

question 61

True/False

The three levers for improving quality are customer satisfaction, employee satisfaction, and managerial satisfaction.

---

Definitions:

Employer

An individual or organization that hires and pays for the services of workers or employees.

Title VII

A section of the Civil Rights Act of 1964 that prohibits employment discrimination based on race, color, religion, sex, or national origin.

Civil Rights Act of 1964

Landmark federal legislation in the United States that outlawed discrimination based on race, color, religion, sex, or national origin, particularly in voter registration, schools, and public accommodations.

Discrimination

The unjust or prejudicial treatment of different categories of people or things, especially on the grounds of race, age, sex, or disability.