Your Consulting Firm, Management

question 49

Essay

Your consulting firm, Management.com, is concerned that workers might not be answering as many calls at the local call center as they should at the very beginning and end of work shifts as compared to other times of their eight-hour work day. Construct a checksheet with the following data that was collected last week. What can you recommend to Management.com about its belief?


Number of Calls Answered
$\begin{array} { | c | c | c | c | c | c | } \hline & \text { Monday } & \text { Tuesday } & \text { Wednesday } & \text { Thursday } & \text { Friday } \\\hline \text { 8a.m.9 a.m. } & 1 & 6 & 2 & 4 & 5 \\\hline \text { 9 a.m.-10 a.m. } & 12 & 9 & 6 & 8 & 7 \\\hline \text { 10 a.m.11 a.m. } & 6 & 5 & 3 & 4 & 5 \\\hline 11 \mathrm { a } . \mathrm { m } - 12 \mathrm { p } . \mathrm { m } . & 5 & 2 & 4 & 3 & 3 \\\hline 12 \text { p.m.-1 p.m. } & 4 & 0 & 5 & 2 & 3 \\\hline 1 \text { p.m.-2 p.m. } & 7 & 4 & 4 & 6 & 3 \\\hline \text { 2 p.m.-3 p.m. } & 5 & 7 & 8 & 5 & 9 \\\hline \text { 3 p.m.-4 p.m. } & 4 & 3 & 3 & 2 & 1 \\\hline\end{array}$

Understand the Rule of Five and its importance in chi-square tests.

Understand and apply remedies when expected frequency conditions are violated.

Distinguish between different types of hypotheses (null and alternative) and their rejection or acceptance.

Understand the characteristics of multinomial experiments and their relevance to chi-square tests.

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Definitions:

Perception

Perception is the process by which individuals organize and interpret their sensory impressions to give meaning to their environment or situations.

Monopolistic Competition

A market structure characterized by many firms selling products that are similar but not identical, with some degree of market power.

Identical Dental Services

Dental health care services that are the same in quality and scope, offered by different providers under similar conditions.

Large Number

In economics, it often refers to the statistical benefit or reliability that comes from having a large number of events or participants.