The Service Matrix Diagonal Suggests That Most Service Businesses Have

question 41

Multiple Choice

The service matrix diagonal suggests that most service businesses have a tendency to drift towards the low customization-high speed flow 'service factory' quadrant by

• A) offering a standardized menu of services
• B) automating operations as much as possible
• C) increase speed of customer flow
• D) all of the above

---

Definitions:

Analog Input Module

An input circuit that employs an analog-to-digital converter to convert an analog value, measured by an analog measuring device, to a digital value that can be used by the processor.

Digital-To-Analog Converter

A device that converts digital signals (representing numerical values) into analog signals (representing physical quantities).