Examlex
Actual quality of services is experienced as soon as they are produced.
Active Listening
The practice of paying close attention to a speaker's words, tone of voice, and body language to fully understand the communicated message.
Responding
The act of replying or reacting to something.
Forming Opinion
is the process through which individuals develop their views or beliefs about a topic or issue.
Downward Communication
A form of organizational communication that flows from higher levels of the organizational hierarchy to lower levels, such as from management to employees, often used to issue directives or provide information.
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