[Solved] Expecting Rain is a website devoted to the life and work of Bob Dylan, and it includes a bulletin board where fans can have conversations with one another about their favorite albums. The website has rules prohibiting illegally copied materials and pornographic or provocative content. What are these rules called? A) reference groups B) netiquette C) cohesion materials D) virtual communities E) triadic selves Sales Force Automation: The use of software to automate business tasks of sales, including order processing, contact management, information sharing, inventory monitoring, and sales forecast analysis. Lead Qualification: The process of assessing the potential of sales leads to determine whether they have the need, authority, and financial capacity to purchase a product or service. Customer Buying Patterns: Refers to the habits or behaviors exhibited by consumers when making purchasing decisions, often analyzed to predict future buying behaviors. Customer Service: Support and services provided to customers both before and after a purchase, aimed at ensuring their satisfaction.