When Henry Is Late to Work, His Boss Believes This

question 40

Multiple Choice

When Henry is late to work, his boss believes this is due to Henry's poor work ethic. The reason, however, is that Henry's commuter train sometimes runs slowly. The boss's belief is

• A) fundamental attribution error.
• B) perceptual constancy.
• C) projection.
• D) self-serving bias.

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Definitions:

Total Controllable

Relates to the expenses or costs over which a manager or business has direct control.

Volume Overhead Variances

The differences between the expected fixed overhead costs and the actual fixed overhead allocated, based on the volume of production.

Optimum Standards

Ideal benchmarks set for performance, quality, or efficiency that are considered best under the given conditions.

Attainable Standards

Realistic targets for costs or productivity set by management, which are challenging yet achievable under normal working conditions.