Examlex
In overt participant observation:
Procedural Fairness
The perceived fairness of the processes used to make decisions, often affecting satisfaction with the outcome or the organization itself.
Return Policies
Return policies are the rules a retailer sets about how customers can return or exchange purchased items.
Customer Service Desk
A dedicated area where customers can receive assistance, make inquiries, and resolve issues regarding a company's products or services.
Distributive Fairness
The perception of fairness in the outcomes received, often relating to the equitable distribution of resources or benefits among individuals.
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