When a Resident's Family Complains That Their Mother Is Receiving

question 35

Multiple Choice

When a resident's family complains that their mother is receiving inferior care in the extended care facility, which action should the LPN/LVN charge nurse initially take?

• A) Gently explain that Continuous Quality Improvement (CQI) would not permit giving inferior care.
• B) Mention that the staff is overworked and would be glad for the family's assistance.
• C) Ask the family to be specific and give examples of "inferior care" the mother has received.
• D) Tell the family that their reaction is based on guilt because of their need to place their mother in an extended care facility.

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