The Most Important Factor That Keeps a Customer Coming Back

question 41

Multiple Choice

The most important factor that keeps a customer coming back is:

• A) good customer service.
• B) deep discounts.
• C) a smiling sales representative
• D) repeated advertising.

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Definitions:

Returns Favors

Describes the act of reciprocating or doing something for someone because they have done something for you, embodying the principle of reciprocity.

Prisoner's Dilemma

A game theory scenario where two individuals acting in their own self-interest do not produce the optimal outcome for either party.

Confess

To admit or acknowledge something that one has done, especially something wrong or socially unacceptable.

Aid

Assistance provided to individuals, groups, or countries in the form of goods, services, or financial support, often in times of crisis or need.