When a Customer Has a Complaint, It Is Most Helpful

question 37

Multiple Choice

When a customer has a complaint, it is most helpful to:

• A) politely explain how your company is not at fault for the problem.
• B) point out the humorous aspects of their problem.
• C) help the customer understand how annoying this is for you by complaining about other customers you have had to deal with in the past.
• D) listen and find a way to address the problem in a helpful manner.

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Definitions:

Equivalent Ratio

Ratios that express the same relationship between numbers, even though they may look different.

Smallest Term

The term within a mathematical expression, sequence, or series that has the least value.

Ratio

A mathematical representation of the relationship between two numbers or quantities, indicating how many times one is as large as the other.

Lowest Terms

The expression of a fraction in its simplest form, where the numerator and denominator are as small as possible.