When Implementing a System Such as SAP Companies Must (Can)

question 20

Multiple Choice

When implementing a system such as SAP companies must (can)

• A) experience substantial change.
• B) save money.
• C) experience its primary benefits from the software
• D) adhere to industry standard processes.
• E) continue to use all their own business process standards.

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Definitions:

FCFS

"First Come, First Served," a method of service in which requests are attended to in the order in which they are received.

Balking

The phenomenon where individuals in a queue decide not to enter the queue or leave before being serviced upon assessing the wait time to be too long.

Balking

The phenomenon where customers decide against entering a queue or a service line due to its length or waiting time.

Reneging

The act of going back on a promise, obligation, or deal.