________ Systems Link Up All the Processes That Touch the Customer

question 93

Multiple Choice

________ systems link up all the processes that touch the customer.

• A) MRP
• B) CASE
• C) CRM
• D) ERP
• E) SRM

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Definitions:

Fixed Interval

A schedule of reinforcement where the first response is rewarded only after a specified amount of time has elapsed, leading to a pattern of response immediately after the interval passes.

Variable Interval

describes a schedule of reinforcement where a response is rewarded after an unpredictable amount of time has passed, enhancing response consistency.

Fixed-ratio

A reinforcement schedule in which a behavior is rewarded after a certain number of responses have been made.

Variable-ratio

A type of reinforcement schedule in operant conditioning where a response is reinforced after an unpredictable number of responses, making it very effective in maintaining high rates of responding.