Producing a Desired Outward Emotional Expression Without Modifying the Underlying

question 51

Multiple Choice

Producing a desired outward emotional expression without modifying the underlying emotions is known as ______.

• A) surface acting
• B) deep acting
• C) emotional dissonance
• D) emotional labor

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Definitions:

Deposit Tickets

Paper forms used to credit deposited funds to a bank account.

Days' Sales Uncollected

A financial metric that measures the average number of days it takes for a company to collect payment after a sale has been made.

Liquidity

The ability of an asset to be quickly converted into cash without significantly affecting its market price.

Receivables Balance

The total amount of money owed to a company by its customers for goods or services delivered or used but not yet paid for.