Biz Solutions Has 12 Call Centers Worldwide Handling Customer Service

question 15

Multiple Choice

Biz Solutions has 12 call centers worldwide handling customer service issues for a variety of companies. The firm is considering the purchase of a software firm that serves the oil and gas industry. According to Igor Ansoff's Product-Market Matrix, this is an example of the ________ strategy.

• A) market diversification
• B) product differentiation
• C) market penetration
• D) product development
• E) market development

Understand the difference between systematic and unsystematic risk and their implications for investment strategy.

Comprehend how managerial decisions can impact a firm's beta and overall risk profile.

Acknowledge the role of macroeconomic factors, such as inflation, on investment returns and the risk-free rate.

Grasp the importance of diversifying among various types of investments to protect against economic uncertainty.