Which of the Following Choices Correctly Matches One of Garvin's

question 20

Multiple Choice

Which of the following choices correctly matches one of Garvin's definitions of quality with its explanation?

• A) manufacturing-based definition-quality is found in the components and attributes of a product
• B) value-based definition-if the product conforms to design specifications, it has good quality
• C) user-based definition-if the customer is satisfied, the product has good quality
• D) product-based definition-quality is something that is intuitively understood but nearly impossible to communicate, such as beauty or love
• E) transcendent definition-if the customer is satisfied, the product has good quality

---

Definitions:

Overaroused

A state of heightened physiological and psychological activity, often leading to anxiety or restlessness.

Extrovert

describes a person who is outgoing, socially confident, and gains energy from being around other people.

Reticular Activating System

A network of nerves in the brainstem that mediates overall alertness and regulates the transition between sleep and wakefulness.

Extraversion/Introversion

Personality traits that describe the social preferences of individuals, with extraversion indicating a preference for external stimulation and social interaction, and introversion indicating a preference for solitude and internal experiences.