Which of the Following Is Not One of Parasuraman, Zeithamel

question 36

Multiple Choice

Which of the following is not one of Parasuraman, Zeithamel, and Berry's dimensions of service quality?

• A) tangibles
• B) service reliability
• C) contiguity
• D) responsiveness
• E) assurance

Explain the rationale behind government policies of price control for political or social objectives.

Assess the formation and impact of black markets as a response to binding price controls.

Distinguish between binding and non-binding price controls and their relevance to market outcomes.

Examine the specific examples of price controls in various countries and industries, and their outcomes.

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Definitions:

Objective Function

A mathematical function that represents the objective of an optimization problem, usually to be maximized or minimized.

Solver

A software tool or function that finds the optimal solution to a mathematical problem or equation by varying multiple variables within constraints.

Personnel Limitation

Constraints or restrictions related to the number or capabilities of staff available for a project or operation.

Net Present Value

A calculation used to evaluate the profitability of an investment, subtracting the present values of cash outflows from the present values of cash inflows.