Which Dimension of Service Quality Refers to the Knowledge and Courtesy

question 77

Multiple Choice

Which dimension of service quality refers to the knowledge and courtesy of employees and their ability to inspire trust and confidence?

• A) empathy
• B) service reliability
• C) tangibles
• D) responsiveness
• E) assurance

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Definitions:

MRP Curve

Short for Marginal Revenue Product curve, which represents the additional revenue a firm earns by employing one more unit of input, assuming other factors remain constant.

Imperfectly Competitive

Describes markets where the conditions necessary for perfect competition are not met, due to factors like monopolies, oligopolies, or monopolistic competition.

Purely Competitive

A type of market organization where there are many small-scale companies offering identical products, with no restrictions on entering or leaving the market.

MRP Curve

The Marginal Revenue Product curve, which depicts the additional revenue generated by employing an additional unit of a resource or factor of production.