Customer ________ Is Measured as the Percentage of Customers Who

question 96

Multiple Choice

Customer ________ is measured as the percentage of customers who return for more service.

• A) approval
• B) feedback
• C) satisfaction
• D) retention
• E) response

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Definitions:

Exchange Theorists

Social scientists who study the social behavior in terms of the perceived balance of costs and benefits involved in human interactions.

Valued Resources

Assets or materials that are considered important or valuable within a society or community, often contributing to its well-being and development.

Approval

Formal consent or agreement given towards an action, policy, or decision.

Social Interaction

The process by which individuals act and react in relation to others, thereby creating socially reciprocal relationships and structures.