A Service Provider That Consistently Provides Caring, Individualized Attention to Its

question 86

Multiple Choice

A service provider that consistently provides caring, individualized attention to its customers would score high on the ________ dimension of service quality.

• A) assurance
• B) responsiveness
• C) tangibles
• D) service reliability
• E) empathy

---

Definitions:

100% Learning Curve

An idealized scenario where individuals or systems instantly achieve full proficiency or efficiency in a new task or process, without any learning time or efficiency improvement curve.

Direct Labour

Consists of work done by employees directly involved in the manufacturing process or providing services, as opposed to indirect labor which supports production.

70% Learning Curve

A graphical representation indicating that each time the total quantity of units produced doubles, the time or cost per unit reduces to 70% of its previous value, reflecting increased efficiency.

Production Volume

The quantity of goods or products that are manufactured or processed in a certain period.