Differentiate Between Internal and External Customers

question 63

Essay

Differentiate between internal and external customers.

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Definitions:

Psychoanalysis

A therapeutic approach founded by Freud that focuses on unconscious processes as they are manifested in a person's present behavior.

Working Alliance

The working alliance is a concept in psychotherapy that captures the collaborative relationship between a therapist and client, focusing on agreement on goals, tasks, and a bond of trust.

Countertransference

A situation where a therapist transfers emotions to a person in therapy, often a reaction to the person's transference, and reflective of the therapist's own unresolved conflicts.

Transference Neurosis

A phenomenon in psychotherapy where patients displace onto their therapists feelings derived from previous significant relationships.