________ Refers to a Reference Point for Determining the Quality

question 83

Multiple Choice

________ refers to a reference point for determining the quality level of a product or service.

• A) Quality of conformance
• B) Hothouse quality
• C) Quality loss function
• D) Specific quality
• E) Ideal quality

---

Definitions:

Amnesia

Partial or total loss of memory.

Implicit Memory

A type of memory that is unconsciously and effortlessly retrieved, affecting thoughts and behaviors, including skills and conditioned responses.

Explicit Memory

Conscious memory: subjects can retrieve an item and indicate that they know the retrieved item is the correct one.

Declarative Memory

Ability to recount what one knows, to detail the time, place, and circumstances of events; often lost in amnesia.