According to Deming, Poor Quality Was the Fault of Labor

question 77

True/False

According to Deming, poor quality was the fault of labor.

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Definitions:

Non-financial Performance

A measure of a company's effectiveness and efficiency in areas not directly related to financial metrics, such as customer satisfaction and employee engagement.

Operational Level

Pertains to the day-to-day activities and decisions within an organization that contribute to its overall performance.

Improved Profitability

An increase in the net profit margin, indicating better efficiency in managing costs or increasing sales revenues.

Benchmarking

The practice of comparing business processes and performance metrics to industry standards and best practices from other companies.