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Q3: The reengineering approach focuses on the need
Q5: What is the function of the value
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Q6: In services liability issues center around safety
Q43: Michael Hammer and James Champy are most
Q45: Explain the ten determinants of service quality
Q81: _ dictates that decisions are made based
Q93: Aesthetics are subjective sensory characteristics such as
Q98: _ customers are employees receiving goods or
Q113: _ is a performance evaluation process in