The Three Phases of Customer-Relationship Management Systems Are Response, Transition

question 17

True/False

The three phases of customer-relationship management systems are response, transition, and feedback.

---

Definitions:

Boundaries

Limits that people set to protect their physical, emotional, and mental well-being by clearly defining what is acceptable behavior from others.

Trust Vs. Mistrust

Erikson's first stage of psychological development where infants learn to trust or mistrust their caregivers and the world based on the care they receive.

Autonomy Vs. Shame/Doubt

A stage of Erik Erikson’s theory of psychosocial development in which toddlers develop a sense of personal control and independence, or feel inadequate and dependent on others.

Industry Vs. Inferiority

A stage of Erik Erikson's theory of psychosocial development, typically occurring between the ages of 5 and 12, where children develop a sense of self-confidence and competence through mastering tasks.