What Are the Three Phases of Customer-Relationship Management

question 12

Multiple Choice

What are the three phases of customer-relationship management?

• A) satisfaction, feedback, and retention
• B) satisfaction, acquisition, and transition
• C) response, feedback, and enhancement
• D) acquisition, retention, and enhancement
• E) response, transition, and acquisition

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Definitions:

Upper Part

The higher section or portion of an object, area, or body.

Cortex

The outer layer of the cerebrum of the mammalian brain, involved in higher brain functions such as thought and action.

Thalamus

A brain structure that processes and relays sensory information to the appropriate areas of the brain.

Neurons

Specialized cells that convey nerve signals, serving as the fundamental components of the nervous system.