The ________ Phase of Customer-Relationship Management Involves Improving Service to the Customer

question 95

Multiple Choice

The ________ phase of customer-relationship management involves improving service to the customer through the use of information systems.

• A) acquisition
• B) retention
• C) enhancement
• D) transition
• E) response

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Definitions:

Align Table

The action or command used to arrange a table in a document or webpage to a specific position, like left, right, or center.

Slide

A single-screen section of a presentation in software programs like PowerPoint, containing information like text, images, and charts.

Edit Hyperlink

The process of changing the destination or appearance of a link embedded in a document or webpage.

CTRL

A key on a computer keyboard that, when held down in conjunction with another key, allows the user to perform a range of operations or commands.