Which of the Following Best Defines the Back Office in a Service

question 25

Multiple Choice

Which of the following best defines the back office in a service blueprint?

• A) the area in the firm where the majority of the work is done
• B) the portion of the firm's activities that the customer cannot see but is necessary to perform
• C) the portion of the firm's activities that the customer can see
• D) the area in the firm where the majority of the profitability is generated
• E) the area in the firm where the employees plan quality initiatives

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Definitions:

Specified Cash Flows

Cash flows that are detailed or determined for specific activities, projects, or investments.

Exchange

A marketplace where securities, commodities, derivatives, and other financial instruments are traded.

Future

In finance, a future is a standardized legal agreement to buy or sell something at a predetermined price at a specified time in the future, often used as a financial instrument for hedging or speculation.

Swap Contract

A swap contract is an agreement between two parties to exchange financial instruments or cash flows at a future date based on specified terms.