________ Shows the Difference Between Expected Service and Perceived Service

question 3

Multiple Choice

________ shows the difference between expected service and perceived service.

• A) Gap 1
• B) Gap 2
• C) Gap 3
• D) Gap 4
• E) Gap 5

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Definitions:

Performance

The act of carrying out or accomplishing an action, task, or function.

Individual Differences

Variations among people in their physical attributes, intelligence, talents, personalities, and behaviors.

Creatively

The ability to generate novel and valuable ideas or solutions.

Content Theories

Theories in psychology and management that focus on understanding what motivates individuals, identifying specific factors that contribute to motivation such as needs, desires, and goals.