Which of the Following Statements Is True

question 82

Multiple Choice

Which of the following statements is true?

• A) Tangible service attributes cannot be inventoried or carried in stock over long periods of time.
• B) The homogeneous nature of services means that no two services are exactly the same.
• C) Production and consumption of services often occur simultaneously.
• D) Customers cannot exert control over the service provider to achieve customization.
• E) Customers tend to be more involved in the production of goods than in the production of services.

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Definitions:

Type A Personality Pattern

A personality type characterized by high levels of competitiveness, self-imposed stress, impatience, and aggression.

Familism

A cultural value that emphasizes the importance of family ties, loyalty, and unity over individual needs.

Patriarchy

A social system where men hold primary power and predominate in roles of political leadership, moral authority, social privilege, and control of property.

Brotherhood

A relationship between brothers or a bond among men or a group of people who share common goals, interests, or experiences.