The Fail Points in the Service Blueprint Are Often Referred

question 37

Multiple Choice

The fail points in the service blueprint are often referred to as ________.

• A) defining events
• B) turning points
• C) poka-yokes
• D) moments of truth
• E) tangibles

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Definitions:

Endorsed

A term used to describe something that has been publicly supported or approved by an authoritative figure or organization.

First Amendment

The First Amendment to the United States Constitution protects freedoms concerning religion, expression, assembly, and the right to petition.

Political Speech

Communication intended to influence public opinion on political issues, usually protected by free speech laws in democratic societies.

Inciting Violence

The act of encouraging, promoting, or urging violent actions or behavior towards others.