The RC and More Superstore Decides to Track Customer Complaints

question 35

Multiple Choice

The RC and More Superstore decides to track customer complaints as part of their ongoing customer satisfaction improvement program. After collecting data for two months, their check sheet appears as follows:
If they construct a Pareto chart, how many of these categories are required to make up 53% of all complaints?

• A) 1
• B) 2
• C) 3
• D) 4
• E) 5

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Definitions:

Algorithms

A set of rules or a step-by-step procedure for solving a problem or completing a task, often used by computers.

Heuristics

Mental shortcuts or rules of thumb that simplify decision making or problem-solving processes, often at the cost of accuracy or completeness.

Logarithms

Mathematical operations that are the inverse of exponentiation, determining the power to which a base must be raised to obtain a particular number.

Algorithm

A set of rules or steps designed to solve a problem or perform a task.