The RC and More Superstore Decides to Track Customer Complaints

question 66

Multiple Choice

The RC and More Superstore decides to track customer complaints as part of their ongoing customer satisfaction improvement program. After collecting data for two months, their check sheet appears as follows:
If they construct a Pareto chart, what is the cumulative percentage of the two leftmost bars?

• A) 12%
• B) 27%
• C) 40%
• D) 60%
• E) 71%

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Definitions:

B Data

Observable behaviors collected through real-world observation or self-report methods in psychological research.

Dissertation

An extensive, original research project that constitutes a significant contribution to existing knowledge, typically required for a doctoral degree.

Scientific Education

The process of educating individuals in scientific concepts, theories, and empirical methods, promoting critical thinking and understanding of the natural world.

Atypical Behavior

Behaviors or actions that deviate significantly from what is considered normal or typical within a society or cultural context.