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The RC and More Superstore Decides to Track Customer Complaints

question 65

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The RC and More Superstore decides to track customer complaints as part of their ongoing customer satisfaction improvement program. After collecting data for two months, their check sheet appears as follows: The RC and More Superstore decides to track customer complaints as part of their ongoing customer satisfaction improvement program. After collecting data for two months, their check sheet appears as follows:   If they construct a Pareto chart, what is the percentage of complaints represented by the problem  Unit not working ? A)  3% B)  6.7% C)  11.1% D)  17.8% E)  23%
If they construct a Pareto chart, what is the percentage of complaints represented by the problem "Unit not working"?


Definitions:

Issued

Refers to securities that have been distributed to investors, typically shares of stock or bonds that the company has sold to the public.

Face Amount

The nominal value of a security stated by the issuer, which is the amount to be repaid at maturity.

Sold

Refers to the completion of a transaction where goods or services are exchanged for payment.

Issuance

The process of offering new securities, such as stocks or bonds, to the public for the first time.

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