The RC and More Superstore Decides to Track Customer Complaints

question 65

Multiple Choice

The RC and More Superstore decides to track customer complaints as part of their ongoing customer satisfaction improvement program. After collecting data for two months, their check sheet appears as follows:
If they construct a Pareto chart, what is the percentage of complaints represented by the problem "Unit not working"?

• A) 3%
• B) 6.7%
• C) 11.1%
• D) 17.8%
• E) 23%

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Definitions:

Mothers Against Drunk Driving

An advocacy group that seeks to prevent drunk driving, support those affected by drunk driving, and push for stricter alcohol policy.

Driving Under Influence

Operating a vehicle while impaired by alcohol or other drugs to a level that renders the driver incapable of driving safely.

Laws

Systematic rules established by society or government to regulate behavior, with the intention of maintaining order and protecting citizens' rights.

Democratic Collective Action

A form of action taken by a group of individuals who organize or unite democratically to achieve common goals or address a common issue.