Customer Relationship Management (CRM) Is Considered Critical Largely Because of ________

question 33

Multiple Choice

Customer relationship management (CRM) is considered critical largely because of ________.

• A) internal pressure by employees
• B) external pressure by suppliers and vendors
• C) competitive pressures in the marketplace
• D) increasing demand by customers
• E) revised government regulations

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Definitions:

Government

The organized assembly or body of individuals leading a structured society, typically a nation.

Monopolies

Market structures characterized by a single seller facing no competition in offering a unique product or service.

Public Goods

Goods that are non-excludable and non-rivalrous, meaning no one can be prevented from using them and one person's use does not reduce their availability to others.

Collective Benefits

Advantages or positive outcomes that are shared and enjoyed by all members of a group or society, not just by the individual who incurred the cost.