Describe the Four Elements of the CRM Process Cycle

question 31

Essay

Describe the four elements of the CRM process cycle.

Recognize the impact of organizational design on management and operations.

Identify the features of organic versus mechanistic organizational designs.

Describe the concept of the contingency approach to organizational design.

Explain the factors affecting span of control in organizations.

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Definitions:

Analogical Representation

An idea that shares some of the actual characteristics of the object it represents.

Automaticity

The ability to do a task without paying attention to it.

Mental Rotation

The cognitive ability to mentally turn or rotate three-dimensional objects to interpret and predict their appearance at different angles.

Aerodynamic

Pertaining to the study of the motion of air and other gaseous fluids, and the forces acting on objects in motion relative to such fluids.