Which of the Following Statements Is True About Customer Relationships

question 103

Multiple Choice

Which of the following statements is true about customer relationships in business markets?

• A) A strong impersonal relationship with customers is critical in maintaining one's business.
• B) One-on-one personal communication is the most important tool in developing and maintaining customer relationships.
• C) An impersonal relationship in B2B markets often connotes a greater emphasis on technology.
• D) Customers demand not only an impersonal relationship with their vendors but also an efficient one.
• E) Customers prefer direct communication mediums such as e-mail and direct mail for any correspondence.

---

Definitions:

Sum of Squares for Treatments

A statistical measure used in the analysis of variance (ANOVA) to describe the variation attributable to different treatments or groups within a study.

Sum of Squares for Blocks

In experimental design, the sum of squares for blocks quantifies the variance in the response variable that can be attributed to differences across blocks or groups.

Cleavage Furrow

The indentation that appears in a cell's surface when it is about to divide, leading to cytokinesis in animal cells.

Cytokinesis

The process during cell division in which the cytoplasm of a parent cell is divided into two daughter cells, following the separation of the cell nucleus during mitosis or meiosis.