The Fifth and Final Service Gap Involves Customers' Perceived Service

question 7

True/False

The fifth and final service gap involves customers' perceived service versus actual customer expectations of service.

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Definitions:

Bus Width

The number of bits that can be transferred simultaneously over a computer's internal data bus.

Clock Speed

The speed at which a processor executes instructions, measured in GHz or MHz.

Desktop Computers

Personal computers designed for regular use at a single location on or near a desk due to their size and power requirements.

Peripheral Devices

External devices connected to a computer system to provide input, output, or storage capabilities, such as keyboards, mice, and printers.