With Services, Continual Investment in Training, Retraining, and Good Management

question 74

Multiple Choice

With services, continual investment in training, retraining, and good management of people is required if ________.

• A) variability is to be consistently low
• B) tangibility is to be consistently low
• C) inseparability is to be consistently high
• D) intangibility is to be consistently high
• E) perishability is to be consistently high

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Definitions:

Vehicle Manufacturer

A company that produces and sells automobiles, motorcycles, or other types of vehicles.

Implied Warranties

Unstated guarantees assumed in a sale, that a product will meet a minimum level of quality and functionality.

As Is

A term used to describe the sale of goods in their current condition, without any guarantee or warranty by the seller.

Merchant

An individual or company engaged in the buying and selling of goods for profit.