A Service-Centered Perspective Is Very Consistent with a Customer-Centric Approach

question 43

True/False

A service-centered perspective is very consistent with a customer-centric approach in which people, processes, systems, and other resources are to be aligned to best serve customers.

---

Definitions:

Columns

Structural elements in architecture that serve as supports, typically cylindrical and vertical, or a vertical arrangement of information in texts or tables.

Perception

The process by which individuals organize and interpret their sensory impressions to give meaning to their environment or experiences.

Sensations

The immediate and basic experiences generated from the stimulation of sensory receptors in the body.

Changing Environment

The modification or alteration of the surroundings or conditions in which a person, animal, or plant lives or operates.