In the Service-Profit Chain, Customer Satisfaction Leads to Customer Loyalty

question 32

Multiple Choice

In the service-profit chain, customer satisfaction leads to customer loyalty, and results in ________.

• A) revenue growth and profitability
• B) changes in the organizational structure
• C) competitive intelligence for future growth
• D) competitive retaliation based on service strategy
• E) external service value

---

Definitions:

Human Skull

The bony structure that forms the head in the human skeleton, encapsulating the brain and supporting the structures of the face.

Bipedalism

Is the ability to walk upright on two legs, characteristic of humans and their ancestors.

Spinal Cord

A long, thin, tubular structure made up of nervous tissue, which extends from the brain down the back, transmitting nerve signals between the brain and the rest of the body.

Human Childbirth

The process of delivering a baby from the uterus to the outside world, typically through stages of labor and delivery.